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Customer Service and Professionalism Certificate


This course introduces students to basic customer service skills and behaviors that will help them succeed in service industry jobs. This course includes online lessons, instructor led classes, and live skill practice sessions. Topics include: How to Ace this Class Introduction to Customer Service Empathy Customer Service Representative Characteristics and Duties Personal Qualities of Professionalism Personal Management Skills Teamwork Workplace Integrity
Course ID/# : 2038/UAIL1000
Fee: $556.20

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