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Account Management

ID : 32055   
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This mobile-learning program is your opportunity to master the account management principles made famous by the creators of the Clients for Life® client retention process. You will learn best practices for winning and retaining client loyalty in a low-bid world. The main topics include understanding and managing client expectations, building professional relationships and delivering technical expertise. The lead instructors are John Gamble and Steve Wurzbacher who are world-renowned experts in account management and client retention.

Account Managers will Learn how to…  
  • Apply the Attitude and Action™ principles for understanding and managing client relationships
  • Design and lead an Expectations Session™ with key clients
  • Use the Web of Influence® method for mapping relationships
  • Effectively communicate and connect with clients
  • Implement the RevelationX™ Service Life Cycle method
  • Build and nurture authentic business relationships
  • Achieve world-class client retention rates
For companies requiring invoicing, please call 470-578-6765.

Class Details

0 Sessions

NA - Online

Online Instructor 

CEUs : 2.5

Start Date:upon registration



Schedule Information

Date(s) Class Days Times Location Instructor(s) Instructional Method
N/A - Online Online Instructor  Online