Despite its importance, top notch customer service is still the exception rather than the norm. Our Managing Quality Service in Hospitality course teaches the concept of treating customers as guests and creating a "WOW" experience for them. We discuss how to develop and maintain a service culture, how to manage service encounters, and how to promote quality customer service.
Includes Materials: ebooks
View the course syllabus
For our online course refund policy, click here.
Requirements: You'll need a PC running Windows 98 or Windows XP. You'll also need an Internet connection and e-mail capability. Adobe Flash Player and Adobe Acrobat Reader are required for this course.
You will receive a password and log-in information via email within 3-5 business days of registering for this course. Course materials are included and will be mailed to you within 10 business days. You have 12 months to complete this course. You must make an 70 or higher as your final grade to successfully complete the course and receive a certificate of completion.
There are no refunds for this course.
If you have questions about this course, please contact the online coordinator at 470-578-6693 or firstname.lastname@example.org.